A realistic four-week plan at a few hours per week. ITIL Foundation rewards precise recall of vocabulary and principles.
| Week | Focus | Checkpoint |
|---|---|---|
| 1 | Service management concepts | You can explain value, outcomes, costs and risks |
| 2 | Four dimensions and guiding principles | You can list the seven guiding principles |
| 3 | Service value system and value chain | You can name the six value-chain activities |
| 4 | Key practices + timed reviews | You can state the purpose of the main practices |
Final tips
The guiding principles and the purpose of practices are frequent question topics. Drill the terminology and take sample questions to get used to ITIL’s wording. Avoid “exam dump” sites - they breach PeopleCert policy and copyright.